Which technique is important for interacting with customers on the phone?

Interacting with customers on the phone requires a combination of techniques to ensure effective communication and a positive customer experience. Using a pleasant and courteous manner sets a friendly tone, making customers feel valued and respected. This is crucial in creating rapport and building trust, which can lead to customer loyalty.

Stating the name of the pharmacy and your own name is an important practice that provides clarity and establishes professionalism. This introduction helps customers know who they are speaking with and where to direct their inquiries, enhancing their confidence in the service provided.

Referring calls that require a pharmacist's judgment to a pharmacist is critical for ensuring customer safety and receiving expert advice. It demonstrates a commitment to providing accurate and reliable information, safeguarding the well-being of customers.

Therefore, all these techniques are integral for effective telephone communication in a pharmacy setting, ensuring customers feel welcomed, informed, and properly assisted.