When a customer picks up a prescription, what is the first step a technician should take?

When a customer picks up a prescription, the first step a technician should take is to find only the prescription that was requested. This step is crucial because it allows the technician to confirm the specific medication the customer is there to receive. Locating the correct prescription ensures that the technician can provide the accurate medication that matches what the customer needs, and it sets the stage for verifying the medication against the prescription records. By focusing on the requested prescription initially, the technician can avoid confusion and streamline the pick-up process.

In comparison, asking for the medication name to verify the prescription is typically done after the prescription is found, as it is a way to double-check the details. Signing in can be part of the procedure but is not directly related to the prescription being picked up. Finding all related family member prescriptions can add unnecessary complexity to the process at this initial stage and may not pertain to the current transaction.